Dynamics 365 Customer Engagement

This course provides students with an introduction to Microsoft Dynamics 365.

This course provides end users with an introduction to Microsoft Dynamics 365 and the latest AI tools.

This course provides students with detailed hands-on experience of Microsoft Dynamics 365 Sales with the new Copilot AI companion .

This course is designed for IT or sales professionals who want to learn how to leverage Dynamics 365 Sales and Microsoft Copilot for Sales for their organizations.

This course provides students with detailed hands-on experience of Microsoft Dynamics 365 Customer Service with the new Copilot AI companion .

A course to help organizations move from Outbound to the new AI features and Copilot in Real Time Customer Insights (formally Dynamics 365 Marketing).

In this course you will complete the Dynamics 365 customer experience analyst challenge project and validate your skills.

In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application.

In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys.

This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.

Learn how to build a solution for your business using Microsoft Dynamics 365 Customer Engagement (CRM) Apps and the Power Platform.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform.

This course is designed for experienced developers who are looking to obtain the required skills to customize, configure, maintain, integrate with, develop code and extend Microsoft Dynamics 365 Customer Engagement (CRM) and Power Apps.