Microsoft Dynamics 365 Customer Service with Copilot

This course provides students with an introduction to Microsoft Dynamics 365.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform.

This course is designed for experienced developers who are looking to obtain the required skills to customize, configure, maintain, integrate with, develop code and extend Microsoft Dynamics 365 Customer Engagement (CRM) and Power Apps.

This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.

This course is designed for citizen developers and technical users, providing the skills required to gain insights into data held within the Dataverse, create custom reports, custom visualizations and implement the Artificial Intelligence features in Microsoft Dynamics 365 and the Power Platform.

This course provides students with detailed hands-on experience of Microsoft Dynamics 365 Sales with the new Copilot AI companion .

Learn how to build a solution for your business using Microsoft Dynamics 365 Customer Engagement (CRM) Apps and the Power Platform.

This course provides end users with an introduction to Microsoft Dynamics 365 and the latest AI tools.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform.

This course provides students with an introduction to Model-driven Apps by building a foundational understanding of the key features in the Power Apps Maker Portal.

In this course you will learn how to deploy AI Models in common business scenarios using the Microsoft Power Platform AI Builder.

This course provides students with an introduction to creating virtual agents and chat bots by building a foundational understanding of the key features in Microsoft Copilot Studio.

This course provides students with an introduction to the AI capabilities of Dynamics 365 Customer Insights by building an in-depth understanding of the key AI Insights features of Dynamics 365.

This course provides students with a detailed hands-on experience of setting up, configuring, customizing, extending and maintaining Microsoft Power Pages Portals through the Power Pages Maker Portal, the Portal Management App, and the Power Platform Admin Center.

This course is designed to showcase tools designed to help gain insight into data held within Dynamics 365 Apps, as well as increase efficiencies and productivity with the implementation of the Artificial Intelligence features in Microsoft Dynamics 365 and Copilot.

This course is designed to provide an insight into the benefits gained through the implementation of Artificial Intelligence features in the Microsoft Power Platform.

This course will provide you with the skills needed to support and manage business applications and solutions in Dynamics 365, the Dataverse, Power Pages and the Power Platform.

This course is designed to introduce candidates to the features and topics of Microsoft Dynamics 365 Human Resources.

A course to help organizations move from Outbound to the new AI features and Copilot in Real Time Customer Insights (formally Dynamics 365 Marketing).

Join us for a FREE Copilot for End Users in Microsoft Dynamics 365 Finance webinar.

Students wishing to Create and manage canvas apps with Power Apps

The audience for this course includes software developers and data scientists who need to use large language models for generative AI. Some programming experience is recommended, but the course will be valuable to anyone seeking to understand how the Azure OpenAI service can be used to implement generative AI solutions.

Software engineers concerned with building, managing and deploying AI solutions that leverage Azure AI Services, Azure AI Search, and Azure OpenAI. They are familiar with C# or Python and have knowledge on using REST-based APIs to build computer vision, language analysis, knowledge mining, intelligent search, and generative AI solutions on Azure.

The course presents the fundamentals of AI in Microsoft Azure.

This course is for IT professionals looking to learn how to build AI solutions in Azure AI Services.

AI Professionals Database Professionals

The primary audience for this course is data professionals with experience in data modeling, extraction, and analytics. DP-600 is designed for professionals who want to use Microsoft Fabric to create and deploy enterprise-scale data analytics solutions.

The primary audience for this course is data professionals who are familiar with data modeling, extraction, and analytics. It is designed for professionals who are interested in gaining knowledge about Lakehouse architecture, the Microsoft Fabric platform, and how to enable end-to-end analytics using these technologies.

Machine Learning Professionals Machine Learning Engineers

Join us for a FREE Copilot for End Users in Microsoft Dynamics 365 Business Central webinar.

Essential training before starting an AI project based on the Microsoft AI and Copilot framework.

This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs.

Learn how to create custom copilots with Copilot Studio.

You will learn how to implement AI Models using the Microsoft AI Hub (previously AI Builder) in the Microsoft Power Platform.

You will learn how to create and manage model-driven apps with Power Apps and the Dataverse.

This course has been created for business leaders with knowledge and resources to adopt AI in their organizations.

In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application.

This course is designed for IT or sales professionals who want to learn how to leverage Dynamics 365 Sales and Microsoft Copilot for Sales for their organizations.

In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys.

In this course you will complete the Dynamics 365 customer experience analyst challenge project and validate your skills.

Learn how to build generative AI applications like custom copilots that use language models and prompt flow to provide value to your users.

In this course, you'll explore options for adopting, using, and creating copilots.

This course examines the key Microsoft 365 security and compliance features that administrators must prepare in order to successfully implement Microsoft 365 Copilot.

This one-day course is composed of two parts - Getting started with Microsoft 365 Copilot and Empower your workforce with Microsoft 365 Copilot Use Cases.

Discover ways to craft effective and contextual prompts for Microsoft 365 Copilot that create, simplify, transform, and compile content across Microsoft 365 applications.

Learn the knowledge and skills to drive enablement of Microsoft 365 Copilot across your organization.

Learn how to create Copilot Studio actions that extend the knowledge and capabilities of Microsoft 365 Copilot.

This training course is designed to help you understand the extensibility options available for Build connectors and plugins for Microsoft 365 Copilot.

Discover how Microsoft Copilot (available without a Microsoft 365 license) and Microsoft 365 Copilot elevate your productivity.

This course explores extending Copilot's capabilities with Microsoft Graph connectors and custom engine copilots.