Microsoft Dynamics 365 Customer Service with Copilot

This course provides students with an introduction to Microsoft Dynamics 365.

This course is a 'fast track' approach for end users to learn the main key features of Dynamics 365 and Power Apps in 5 days.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform.

This course is designed for experienced developers who are looking to obtain the required skills to customize, configure, maintain, integrate with, develop code and extend Microsoft Dynamics 365 Customer Engagement (CRM) and Power Apps.

The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing business best practices.

This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth.

Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business.

This course is developed for those aspired to be and new to the solution architect role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role.

This course covers the core features of Dynamics 365 Finance, including core common features, core configuration, data migration, and preparing to go live.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.

This course provides students with hands-on experience and an in depth understanding of the Microsoft Power Platform.

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more.

This course provides students with hands-on experience and an in depth understanding of the Microsoft Power Platform.

This course provides an introduction to managing SharePoint as a Power User.

This course delivers an instructor-led breakdown of Microsoft PowerApps with SharePoint Online.

This course provides an introduction to managing SharePoint as a Site Member.

This course provides an introduction to managing SharePoint as a Site Member.

This course provides students with an introduction to Microsoft Power BI by building a foundation for all subsequent courses and learning.

The main purpose of the course is to give students a good understanding of data analysis with Power BI.

This course is designed for citizen developers and technical users, providing the skills required to gain insights into data held within the Dataverse, create custom reports, custom visualizations and implement the Artificial Intelligence features in Microsoft Dynamics 365 and the Power Platform.

This course provides students with detailed hands-on experience of Microsoft Dynamics 365 Sales with the new Copilot AI companion .

This course covers the financial aspects of Dynamics 365: configure and use essential financial components, accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionality.

This course provides learners with a broad overview of Dynamics 365 applications.

This course discusses manufacturing in the Dynamics 365 suite of apps: discrete manufacturing, lean manufacturing, and production

This course discusses supply chain management in the Dynamics 365 suite of apps.

Learn how to build a solution for your business using Microsoft Dynamics 365 Customer Engagement (CRM) Apps and the Power Platform.

This course provides end users with an introduction to Microsoft Dynamics 365 and the latest AI tools.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform.

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. Microsoft Teams admins configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment.

This course will teach you to use Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant.

In this course you will be guided by an experienced Power Platform MCT to learn everything you need to know to pass the PL-100: Microsoft Power Platform App Maker Exam. This course includes a free exam voucher and exam practice paper.

This course is designed for experienced IT professionals and developers, providing an insight into development techniques and approaches that can be applied to extend and manage solutions and apps built on Microsoft Dynamics 365 and the Power Platform. This course maps directly to exam PL-400: Microsoft Power Platform Developer.

In this course you will be guided by an experienced Business Central MCT to learn everything you need to know to pass the MB-800: Microsoft Dynamics 365 Business Central Functional Consultant Exam.

In the this course, students will learn essential skills to start creating Reports and Dashboards in Microsoft Power BI from data in Microsoft Business Central

In this course, students will learn advanced concepts build, deploy and support Reports and Dashboards built in Microsoft Power BI that use data in Microsoft Dynamics 365, including the Dataverse, Business Central and Dynamics 365 Finance.

This course is designed to introduce candidates to the fundamental topics of Microsoft Dynamics 365 Business Central.

This course is designed to introduce the Sales module in Microsoft Dynamics 365 Business Central.

This course is designed to introduce the Financials module in Microsoft Dynamics 365 Business Central.

In this course you will learn how to deploy AI Models in common business scenarios using the Microsoft Power Platform AI Builder.

This course provides students with an introduction to the AI capabilities of Dynamics 365 Customer Insights by building an in-depth understanding of the key AI Insights features of Dynamics 365.

Microsoft Teams is a full collaboration platform and offers facilities for peer to peer collaboration as well as full team collaboration. This course will give guidance on how to use the tools for chat, file sharing, meetings and calls. The course will also give direction on best practices for sharing files with external parties and show how to access other services.

Organizations use Dynamics 365 for Finance and Operations to reduce operational costs and rapidly respond to changing business needs.

This course discusses manufacturing in the Dynamics 365 suite of apps: discrete manufacturing, lean manufacturing, and production

This course provides students with a detailed hands-on experience of setting up, configuring, customizing, extending and maintaining Microsoft Power Pages Portals through the Power Pages Maker Portal, the Portal Management App, and the Power Platform Admin Center.

Microsoft Teams is a full collaboration platform and offers facilities for peer to peer collaboration as well as full team collaboration. This course will give guidance on how to use the tools for chat, file sharing, meetings and calls.

This course delivers an instructor-led breakdown of Microsoft Lists. Students will be taught how to empower their data and become organised with a rich range of customisable table types.

This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online.

This course is designed for Business Decision Makers and IT Professionals who are interested in deploying cloud services in their organization.

This 3-day course provides detailed hands-on experience for companies looking to make the most of their Microsoft 365 licenses and the data they hold. This course looks at the different parts of Microsoft 365, including some that apps and features you may not be aware of.

This course covers five central elements of Microsoft 365 platform – implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. In this course, students will learn how to implement Microsoft Identity and work with Microsoft Graph.

This course delivers an instructor-led breakdown of Microsoft Power Apps. Students will be taught how to design, test and publish new apps that work with a variety of data sources. We will take users through a selection of well-crafted lessons to help them build new applications for their business.

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the finance and operations capabilities of Dynamics 365. You will become familiar with the concept of enterprise resource management (ERP), as well as each of the finance and operations apps, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and the ERP capabilities of Dynamics 365 Project Operations.

You will learn in this course to design, configure, and manage Dynamics 365 Commerce and provide ongoing support for the app. You will gain a strong understanding of unified commerce business operations as well as experience deploying, using, and maintaining Dynamics 365 Commerce.

This course will provide you with the skills needed to deploy and support business applications that make up the customer engagement capabilities of Dynamics 365.

This course is aimed at report authors, end users, project managers, and consultants who are needing to gain insights into operational data held within Microsoft Dynamics 365 Finance and Operations.

This course is designed to introduce candidates to the fundamental topics of Microsoft Dynamics 365 Business Central.

This course is designed to introduce students to the fundamental topics of Microsoft Dynamics 365 Finance for End Users.

This course is designed to introduce candidates to the fundamental topics of Microsoft Dynamics 365 Finance Warehousing for End Users.

This course is designed to introduce candidates to the financial topics of Microsoft Dynamics 365 Finance for End Users.

This course is designed to introduce candidates to the fundamental topics of Customer Service in Microsoft Dynamics 365 Finance for End Users.

This course covers the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources including both relational and non-relational sources. Finally, this course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution.

This course is aimed at report authors, end users, project managers, and consultants who are needing to gain insights into operational data held within Microsoft Dynamics 365 Business Central

This course is designed to showcase tools designed to help gain insight into data held within Dynamics 365 Apps, as well as increase efficiencies and productivity with the implementation of the Artificial Intelligence features in Microsoft Dynamics 365 and Copilot.

This course is designed to provide an insight into the benefits gained through the implementation of Artificial Intelligence features in the Microsoft Power Platform.

This course will provide you with the skills needed to support and manage business applications and solutions in Dynamics 365, the Dataverse, Power Pages and the Power Platform.

This course is aimed at system administrators and consultants who are planning to support and maintain Microsoft Dynamics 365 Finance and SCM Applications.

This course is designed to introduce candidates to the features and topics of Microsoft Dynamics 365 Human Resources.

In this course you will learn how to be productive as an end user with the Asset Management features of Dynamics 365 Finance and Supply Chain Management.

In this course you will learn how to be productive as an end user with the Procurement and Sourcing features of Dynamics 365 Finance and Supply Chain Management.

A course to help organizations move from Outbound to the new AI features and Copilot in Real Time Customer Insights (formally Dynamics 365 Marketing).

Join us for a FREE Copilot for End Users in Microsoft Dynamics 365 Finance webinar.

This course is for IT professionals looking to learn how to build AI solutions in Azure AI Services.

Join us for a FREE Copilot for End Users in Microsoft Dynamics 365 Business Central webinar.

Join us for a FREE webinar to discuss the importance of creating a Power Platform Governance Plan at your organization.

Essential training before starting an AI project based on the Microsoft AI and Copilot framework.